Contact Centre Advisor - Initially home-based I Careers I West Way
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  • West Way

  • Contact Centre Advisor - Initially home-based

    Date Added:
    11 June 2021

    Contract Type:
    Permanent

    Salary:
    Competitive

    Closing Date:
    10 July 2021

    Job Reference:
    CCA

     

    JOB DESCRIPTION

    Contact Centre Advisor – Initially homebased

    With a total of 14 Dealerships, West Way is the largest Nissan approved dealership group in the UK. We have an exciting opportunity for an experienced and enthusiastic Contact Centre Advisor to join our dynamic and highly successful Contact centre team. This position is well suited to a person who is looking to join a leading innovative brand and further their career in the automotive retail industry.

    Your role will be to capture all enquiries into our booking system, make contact with the customer to fully qualify their leads and ultimately secure appointments for our dealerships.

    You will have the ability to meet and exceed internal and external customer expectations, build and maintain successful partnerships with customers, understand and apply customer service techniques and to focus on the achievement of long-term customer loyalty.

    Applicant will ideally have automotive experience, knowledge of RTC link is advantageous.

    Weekend working rota applicable currently 1/2 in 4.

    At West Way, you can enjoy the benefits of a preferential family and friends discount, 3 years’ salary life cover, Standard Life Pension scheme, an Employee Assistance Programme (EAP), as well as training and genuine career progression opportunities. We also operate in accordance with our core values that make us FITTER for purpose; Fairness, Integrity, Teamwork, Trust, Excellence and Respect.

    If you have the qualities for this role and share our core values, please apply below.

     

     

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    West Way is a trading name for AWR Automotive UK Limited, a limited liability company registered in England and Wales under number 14219136 with its registered office at 27 Barnsdale Drive, Westcroft, Milton Keynes, MK4 4DD.

    AWR Automotive UK Limited is an appointed representative of ITC Compliance Limited which is authorised and regulated by the Financial Conduct Authority (their registration number is 313486). Permitted activities include advising on and arranging general insurance contracts and acting as a credit broker not a lender.

    VAT Registration Number. 338 0997 66

    We can introduce you to a limited number of finance providers. We do not charge fees for our Consumer Credit services. We may receive a payment(s) or other benefits from finance providers should you decide to enter into an agreement with them, typically either a fixed fee or a fixed percentage of the amount you borrow. The payment we receive may vary between finance providers and product types. The payment received does not impact the finance rate offered. All finance applications are subject to status, terms and conditions apply, UK residents only, 18’s or over, Guarantees may be required.

    Click here to update your details and how you would like West Way to communicate with you.