The accolade is part of a programme of awards run by Motability Operations, to recognise and reward outstanding customer service provided by local Motability dealerships.
The Dealer Awards programme is designed to reward best practice and ensure all Motability customers receive exemplary customer experience across the Motability Scheme’s national dealer network. The Awards are judged on how a dealer delivers the Scheme to customers, which is assessed by customer feedback and reviews of their performance.
James Horne, Dealer Partner Relationship Manager at Motability Operations Ltd, explains:
“The focus of these awards is to thank our dealer partners for providing a consistently positive customer service experience, after all, they are often the first point of contact for our customers. It’s important for us to recognise our dealer partners who go above and beyond when representing the Motability Scheme and highlight those who are setting a great example of how to do it well, like West Way Birmingham. Many congratulations to them on their award.”
Celebrating their Motability Dealer Award win, Mark Halberda from West Way Birmingham said:
“All of us at West Way Birmingham are incredibly proud to win this Motability Dealer Award and are pleased to be recognised for our dedication to working in partnership with the Scheme, which is renowned for its high standards. We look forward to continuing our award-winning approach to business and customer service and to welcoming many more Motability customers through our doors.”
David Short, who's also celebrating a win for West Way Wolverhampton also commented:
"All of us here at the Wolverhampton Dealership are incredibly proud to win this Motability Dealer Award. A big well done to Mark, John, Kevin and Dally for all their hard work, determination and excellent customer service which helped us achieve the award, and big thank you from me."
Anyone who receives the Higher Rate Mobility Component of the Disability Living Allowance, the Enhanced Rate of the Mobility Component of Personal Independence Payment, War Pensioners’ Mobility Supplement or Armed Forces Independence Payment can exchange their weekly payment to lease a new car through the Motability Scheme. Insurance, servicing, RAC breakdown assistance and replacement tyres are included in the cost of the lease.